Privacy Policy

Privacy Policy

 
This Privacy Policy explains how AstraVenture ("we", "us", or "our") collects, uses, discloses, and protects information when you use our web application, websites, and related services (collectively, the "Service"). By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use the Service:

1.1 Information You Provide to Us

  • Account information: Name, email address, login details, and any other information you provide when creating or updating your account.
  • Profile and business details: Optional information about your role, company, and preferences.
  • Content you submit: Messages, files, and other content you upload or submit through the Service.
  • Support and communication: Information you provide when you contact us for support, feedback, or other inquiries.

1.2 Information We Collect Automatically

When you use the Service, we may automatically collect:
  • Usage data: Information about how you access and use the Service, such as pages viewed, features used, and timestamps.
  • Device and technical data: IP address, browser type, operating system, device identifiers, and related technical information.
  • Cookies and similar technologies: We may use cookies and similar technologies to remember your preferences, understand usage patterns, and improve the Service. You can control cookies through your browser settings, but some features of the Service may not function properly without them.

1.3 Information from Third Parties

We may receive information about you from third‑party services that you choose to connect or integrate with the Service (for example, communication tools or identity providers). The information we receive will depend on the settings and policies of those third‑party services.

2. How We Use Your Information

We use the information we collect for the following purposes:
  1. Providing and operating the Service: To set up and manage your account, deliver core functionality, and maintain the Service.
  1. Improving and personalizing the Service: To understand how the Service is used, develop new features, and optimize performance and user experience.
  1. Security and fraud prevention: To monitor, detect, and prevent fraudulent or malicious activity and to protect the integrity of the Service.
  1. Communication: To send you service‑related messages (such as updates, security alerts, and notifications) and to respond to your inquiries and support requests.
  1. Legal and compliance: To comply with applicable laws, regulations, and legal obligations, and to enforce our Terms of Service and other agreements.
We may aggregate or de‑identify information so that it cannot reasonably be used to identify an individual. We may use such aggregated or de‑identified data for any lawful purpose.

3. Legal Bases for Processing (Where Applicable)

Where required by applicable law (for example, in certain jurisdictions), we rely on one or more of the following legal bases to process your personal data:
  1. Performance of a contract: To provide the Service and carry out our obligations under our agreement with you.
  1. Legitimate interests: To operate, improve, and secure the Service, provided that these interests are not overridden by your rights and interests.
  1. Consent: Where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.
  1. Legal obligations: To comply with legal or regulatory requirements.

4. How We Share Information

We may share your information in the following circumstances:
  1. Service providers: With trusted third‑party vendors and service providers who help us operate, maintain, and improve the Service (for example, hosting, analytics, customer support, or communication tools). These partners are authorized to use your information only as necessary to provide services to us.
  1. Integrations and third‑party services you authorize: When you connect the Service to other tools or platforms, we may share information with those third parties based on your settings and instructions.
  1. Business transfers: In connection with a merger, acquisition, restructuring, sale of assets, or similar transaction, your information may be transferred as part of the transaction, subject to appropriate safeguards.
  1. Legal and safety: When we believe disclosure is reasonably necessary to comply with applicable laws, regulations, legal processes, or government requests, to protect the rights, property, or safety of AstraVenture, our users, or others, and to enforce our agreements and policies.
  1. With your consent: In any other situation where you have provided your consent for sharing.
We do not sell your personal data.

5. Data Retention

We retain your information for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The exact retention period may vary depending on the type of data and applicable legal requirements.

6. Data Security

We take reasonable and appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:
  1. Access: Request confirmation of whether we process your personal data and obtain a copy of that data.
  1. Correction: Request that we correct or update inaccurate or incomplete personal data.
  1. Deletion: Request that we delete your personal data, subject to certain exceptions.
  1. Restriction: Request that we restrict the processing of your personal data in certain circumstances.
  1. Portability: Request a copy of your personal data in a structured, commonly used, and machine‑readable format, where technically feasible.
  1. Objection: Object to certain types of processing, including processing based on our legitimate interests or for direct marketing.
  1. Withdraw consent: Where we rely on your consent, you may withdraw it at any time.
To exercise your rights, you can contact us using the contact details provided in the Contact Us section below. We may need to verify your identity before responding to your request.

8. International Transfers

Your information may be stored and processed in countries other than the one in which you reside or from which you use the Service. Where required by law, we implement appropriate safeguards to protect your information when it is transferred across borders, such as standard contractual clauses or equivalent mechanisms.

9. Children’s Privacy

The Service is not directed to children under the age of 16 (or other age as defined by local law), and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such information.

10. Third‑Party Websites and Services

The Service may contain links to or integrations with third‑party websites or services that are not operated by AstraVenture. This Privacy Policy does not apply to those third‑party services. We encourage you to review the privacy policies of any third‑party services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice. Your continued use of the Service after the updated Privacy Policy becomes effective constitutes your acceptance of the changes.

12. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your privacy rights, you can contact us via the contact details provided on our website or within the app.